【Support】What should I do if I don’t receive the SMS verification code result in being unable to log in to the TideBit account?

We recommend that you use Google Authenticator to do 2FA authentication instead of SMS authentication.

Steps:

1.Send Email with required files to TideBit official customer service Email: [e-mail] to apply for resetting 2FA authentication.

Files requied: account holder’s valid proof of identity/address proof (requirement: https://tidebit.zendesk.com/hc/en-us/articles/360008853794--Support-What-s-a-valid-proof-of-identity-address-proof- )

Note: This email must be sent by TideBit registered Email.

2.After receiving the email replied by us, please go to the “Settings” page and use Google Authenticator for 2FA authentication.

Tutorial: https://tidebit.zendesk.com/hc/zh-tw/articles/360003364114--%E9%96%8B%E6%88%B6-%E5%A6%82%E4%BD%95%E4%BD%BF%E7%94%A8Google-Authenticator-

Note: please download and install the Google Authenticator app on your phone first.

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